The reception desk is opened from 09.00 AM to 09.00 PM, but guests may check-in until 11.00 PM if notified 24 hours prior to arrival.

Guests are kindly requested to inform Jardín Secreto by telephone (+0034 942 070 714), or e-mail (jardinsecretosantander@gmail.com) of their estimated time of arrival. Please, note that we do not accept arrivals after 11.00 PM.

Guests may check-in at any time from 01.00 PM to 09.00 PM on the day of arrival. On the day of departure we kindly ask our guests to vacate their rooms before 12.00 noon.

You may leave you luggage at the reception from 10.00 AM in case your room is not
available yet


For safety reasons, cancellations will be only accepted by e-mail or telephone.

Confirmed reservations may be amended or cancelled free of charge until 7 days before the day of arrival. Cancellation and non-arrival charges apply after this time and the price for one night's accommodation per room booked will be charged to the credit card supplied at the time of booking.

After the check-in at Jardín Secreto the reservation can not be cancelled or changed and full payment for the number of nights confirmed at the time of booking will be charged.

In case of no-show on the arrival day or you do not inform in time about the cancellation of your reservation, one night's accommodation per room booked will be charged to your credit card.

Reservations will be held until 11.00 PM on the day of arrival at which time your reservation will be cancelled and the no-show policy will be applied. Jardín Secreto will not accept responsibility for any travel eventuality caused by any circumstances out of our control. We strongly recommend contracting a travel insurance to cover such eventualities.

By making a reservation at Jardín Secreto, you accept and agree to these terms and
conditions as well as to our cancellation policy.